Welcome to revel



Attendance & Cancellation Policy
Late Arrivals
We offer a 5-minute grace period from the class start time. If you’re running behind, give us a call and we’ll do our best to accommodate you.
After 5 minutes, late entry will not be allowed out of respect for the instructor, your body, and your fellow clients.
If you are late and a waitlist member is in the studio, your spot will be given away unless we are notified that you are on your way. 

Canceling a Class
 Life happens—plans shift. We get it. To keep things fair for everyone:
Cancel or reschedule your class at least 12 hours in advance


You can do this via the Revel app or your online account


Late Cancellation
Cancellations made less than 12 hours before class will forfeit your class credit


No-Show Policy
If you miss a class without canceling, you’ll be charged a $25 fee


Your class credit will also be forfeited


This applies to both memberships and credit packs


Need an Exception?
If you're sick, injured, or have an emergency, just email or call us. We’re a real team of real people—and we’ll work with you.

If Revel Cancels a Class
In the rare case that we need to cancel a class, you’ll receive a text and email notification. Your credit will be returned automatically.

Waitlist Process
Spots fill fast—so hop on the waitlist! Here’s how it works:
You’ll be auto-enrolled as openings occur (up to 2 hours before class)


You’ll get an email confirmation when added


If you no longer want the spot, remove yourself to avoid a late cancel/no-show fee

Once added, normal class cancellation and no show policies apply.

Communication Preferences
The best way to reach us:
Text or email: Preferred and fastest


Phone calls: Accepted during business hours only


Social media: Not monitored for account changes—we’ll always direct you back to our email



Social Media & Filming Guidelines
We love a good pre- or post-class selfie—but please respect the privacy and experience of others:
No filming or recording during class without written studio approval


Please get verbal consent from anyone who might appear in your photo or video


All requests for content capture must be approved in writing through management


Violations may result in revoked membership access. Thank you for keeping our studio a safe and premium experience for all.


Thanks for being here Xx

Have questions? Need help with your account?
We’re always here for you—reach out by email, give us a call, or speak to someone at the front desk.
Welcome to Revel—In Movement.

We’re so excited to have you in our community. These studio guidelines help us keep Revel a clean, welcoming, and inspiring studio—so you can focus on feeling strong, connected, and empowered.

Class Attire & Preparation

Grip Socks Required
For safety and hygiene, all clients must wear grip socks in class. Forgot yours? We’ve got premium grip socks available for purchase at the studio.
Dress to Move
We recommend form-fitting, supportive workout wear. This allows our instructors to provide form and alignment feedback and ensures your safety on the reformer.
Stay Hydrated
Please bring your own water bottle—we have a filtered water station in the studio. We also always have bottled water for sale.

Your First Class at Revel

First impressions matter, and we want your first class to feel supportive and seamless. Please arrive 15 minutes early so we can:
Welcome you to our studio


Introduce you to your instructor


Complete any quick paperwork or waivers


Get you comfortable on the reformer


If you arrive late, we’ll help you reschedule your session and return the credit to your account. Safety and experience always come first.

Membership Management
All changes to your membership—pauses, upgrades, or cancellations—require at least 30 days’ notice via email to ensure proper processing and account security.
To manage your membership:
Use the Revel Method Pilates app


Email us at connect@revelmethodpilates.com


Or talk to a team member in person during business hours


Please note: We do not process membership changes via social media DMs.